话术设计-畅读网

　　　　

话术设计

作者：洪玉见

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内容简介:

本书主要采用项目式的编写形式，以呼叫中心坐席人员的真实工作任务为载体，通过生动活泼的语言介绍呼叫中心主要业务的处理办法。全书包括8个项目：电话咨询业务、订单业务、网络咨询业务、客服投诉业务、电话销售业务、电话调研业务、电话邀约业务、电话回访业务。在每个项目中，又根据项目特点和操作过程划分为几个工作任务，学生通过完成每个项目中的任务来学习项目相关的内容。

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SHOW FULL COLUMNS FROM `ls_nav` [ RunTime:0.002670s ]
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SHOW FULL COLUMNS FROM `ls_friendly_link` [ RunTime:0.002647s ]
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SHOW FULL COLUMNS FROM `ls_ad` [ RunTime:0.002000s ]
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SELECT `id`,`name` FROM `ls_goods_category` WHERE `id` = 2 LIMIT 1 [ RunTime:0.000839s ]
SELECT `id`,`name` FROM `ls_goods_category` WHERE `id` = 25 LIMIT 1 [ RunTime:0.001190s ]
SELECT `a`.*,`ap`.`width`,`ap`.`height` FROM `ls_ad` `a` INNER JOIN `ls_ad_position` `ap` ON `a`.`pid`=`ap`.`id` WHERE `pid` = 11 AND `ap`.`client` = '2' AND `a`.`status` = '1' AND `a`.`del` = '0' AND `ap`.`status` = '1' AND `ap`.`del` = '0' ORDER BY `sort` DESC,`id` DESC [ RunTime:0.001935s ]
SELECT `a`.*,`ap`.`width`,`ap`.`height` FROM `ls_ad` `a` INNER JOIN `ls_ad_position` `ap` ON `a`.`pid`=`ap`.`id` WHERE `pid` = 14 AND `ap`.`client` = '2' AND `a`.`status` = '1' AND `a`.`del` = '0' AND `ap`.`status` = '1' AND `ap`.`del` = '0' ORDER BY `sort` DESC,`id` DESC [ RunTime:0.001762s ]
SELECT * FROM `ls_goods` WHERE `del` = 0 AND `status` = 1 AND `create_time` <= 1754452196 ORDER BY `create_time` DESC LIMIT 5 [ RunTime:0.591161s ]

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