民航服务沟通艺术-畅读网

　　　　

民航服务沟通艺术

作者：戴雅兰

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内容简介:

沟通能力的培养不仅需要广博的知识学习，还需要常用服务话术的训练和应对突发状况的技巧练习。本教材在编写过程突出“厚基础、重实践、巧应用”特点，共设置沟通艺术概述、自我沟通艺术、有效的表达艺术、有效的倾听艺术、民航服务人员常见沟通情境处置、民航服务中特殊旅客沟通艺术、民航服务的内部沟通艺术、民航服务的冲突应对、人际沟通艺术等内容，囊括了理论知识、前沿学术动态知识、实践案例、实践项目，集前瞻性、科学性、实用性、专业性于一体。

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SHOW FULL COLUMNS FROM `ls_nav` [ RunTime:0.003022s ]
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SELECT `id`,`name` FROM `ls_goods_category` WHERE `id` = 5 LIMIT 1 [ RunTime:0.002337s ]
SELECT `id`,`name` FROM `ls_goods_category` WHERE `id` = 45 LIMIT 1 [ RunTime:0.002707s ]
SELECT `a`.*,`ap`.`width`,`ap`.`height` FROM `ls_ad` `a` INNER JOIN `ls_ad_position` `ap` ON `a`.`pid`=`ap`.`id` WHERE `pid` = 11 AND `ap`.`client` = '2' AND `a`.`status` = '1' AND `a`.`del` = '0' AND `ap`.`status` = '1' AND `ap`.`del` = '0' ORDER BY `sort` DESC,`id` DESC [ RunTime:0.003071s ]
SELECT `a`.*,`ap`.`width`,`ap`.`height` FROM `ls_ad` `a` INNER JOIN `ls_ad_position` `ap` ON `a`.`pid`=`ap`.`id` WHERE `pid` = 14 AND `ap`.`client` = '2' AND `a`.`status` = '1' AND `a`.`del` = '0' AND `ap`.`status` = '1' AND `ap`.`del` = '0' ORDER BY `sort` DESC,`id` DESC [ RunTime:0.002245s ]
SELECT * FROM `ls_goods` WHERE `del` = 0 AND `status` = 1 AND `create_time` <= 1747182486 ORDER BY `create_time` DESC LIMIT 5 [ RunTime:0.959911s ]

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