服务设计-畅读网

　　　　

服务设计

作者：黄蔚

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内容简介:

服务设计不只是设计服务，更是设计与服务相关的整个商业系统。服务设计包括表层的客户体验和里层的员工体验。对外，它通过共情洞察客户需求，通过团队内共创以及与客户共创，打造立体的客户体验；对内，它通过服务蓝图重塑业务流程和组织形式、通过迭代释放商业想象力，打造一个充满同理心和创造力的团队。作者把服务设计和中国传统文化相结合，独创了五行卷轴，一种让人耳目一新的实践方式，为企业提供了一套服务升级的路线图，帮助企业打造触动人心的好服务，将与用户一次性的接触变成长期的关系。

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SELECT `id`,`name`,`pid`,`image`,`level`,`is_show`,`is_recommend` FROM `ls_goods_category` WHERE `is_show` = 1 AND `del` = 0 AND `level` = 1 ORDER BY `id` ASC,`sort` DESC [ RunTime:0.004565s ]
SELECT `id`,`name`,`pid`,`image`,`level`,`is_show`,`is_recommend` FROM `ls_goods_category` WHERE `is_show` = 1 AND `del` = 0 AND `level` = 2 ORDER BY `id` ASC,`sort` DESC [ RunTime:0.003913s ]
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SHOW FULL COLUMNS FROM `ls_nav` [ RunTime:0.003768s ]
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SHOW FULL COLUMNS FROM `ls_friendly_link` [ RunTime:0.003802s ]
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SHOW FULL COLUMNS FROM `ls_goods` [ RunTime:0.003406s ]
SELECT * FROM `ls_goods` WHERE `id` = 4006 AND `status` = 1 LIMIT 1 [ RunTime:0.002652s ]
UPDATE `ls_goods` SET `click_count` = 244 , `update_time` = 1746374622 WHERE `id` = 4006 [ RunTime:0.002392s ]
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SHOW FULL COLUMNS FROM `ls_ad` [ RunTime:0.003572s ]
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SELECT `id`,`name` FROM `ls_goods_category` WHERE `id` = 4 LIMIT 1 [ RunTime:0.002874s ]
SELECT `id`,`name` FROM `ls_goods_category` WHERE `id` = 41 LIMIT 1 [ RunTime:0.002876s ]
SELECT `a`.*,`ap`.`width`,`ap`.`height` FROM `ls_ad` `a` INNER JOIN `ls_ad_position` `ap` ON `a`.`pid`=`ap`.`id` WHERE `pid` = 11 AND `ap`.`client` = '2' AND `a`.`status` = '1' AND `a`.`del` = '0' AND `ap`.`status` = '1' AND `ap`.`del` = '0' ORDER BY `sort` DESC,`id` DESC [ RunTime:0.003422s ]
SELECT `a`.*,`ap`.`width`,`ap`.`height` FROM `ls_ad` `a` INNER JOIN `ls_ad_position` `ap` ON `a`.`pid`=`ap`.`id` WHERE `pid` = 14 AND `ap`.`client` = '2' AND `a`.`status` = '1' AND `a`.`del` = '0' AND `ap`.`status` = '1' AND `ap`.`del` = '0' ORDER BY `sort` DESC,`id` DESC [ RunTime:0.004248s ]
SELECT * FROM `ls_goods` WHERE `del` = 0 AND `status` = 1 AND `create_time` <= 1746374563 ORDER BY `create_time` DESC LIMIT 5 [ RunTime:0.660628s ]

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